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SHIPPING POLICIES- ONLINE ORDERS

Excelsior shipping policies will differ depending on the item purchased. Please read our shipping policies pertaining to your items prior to finalizing your order.

(NOTE: These policies are in reference to online orders only. Custom orders placed through the shop directly will be subject to the terms and conditions agreed upon in the estimate specific to each order.)

Lumber Orders: Freight costs on lumber orders are based on quantity and third party carrier quotes. Orders ship FOB from our shop and are delivered via common carrier, third party LTL, or UPS Ground based on size. Low quantity orders can be costly depending on location if sizes are too large to ship via UPS.

All freight charges on lumber orders are billed separately from online order placed. A member of Excelsior will contact you within two business days of receiving your order to discuss delivery options. Lead time of material shipping out to customer will vary based on material and trucking availability. No material will be released prior to final payment on orders.

Wood Briquettes: At this time, Excelsior only deliveries wood briquettes within New York State. Shop pickups available Monday-Friday 7:00am-3:00pm and Saturday 10:00am-4:00pm. Shipping on wood briquettes will be billed separately. We will contact you within two business days of receiving your order to discuss delivery options.

Home Decor Items: All home decor items will ship UPS Ground or USPS depending on best quote. Small item orders will ship 10-14 business days from when orders are placed. If you require quicker shipping, please contact us so we can try to accommodate your request.

DAMAGED ITEMS

Damages (Lumber): Any item(s) that arrives damaged will be covered under carrier insurance. Excelsior Wood Products LLC, is not responsible for any damaged products due to shipping. Please inspect all products upon arrival for discrepancies and damages prior to signing. If the order is short or damaged, please indicate on the delivery receipt. DO NO REJECT PRODUCT. An Excelsior representative will contact you once we are notified of the error in the order to discuss replacement options. Excelsior will require photos and descriptions of your concerns in writing prior to issuing a replacement of any damaged products.

Damages (Wood Briquettes): If there are packs of bricks deemed "damaged" upon opening a ton, please contact the office immediately. Excelsior will require photos and descriptions of your concerns in writing prior to issuing a replacement of any damaged products. Excelsior does not replace items damaged due to improper storage or handling of products after delivery.

Damages (Items Shipped UPS/USPS): Orders that arrive damaged via UPS/USPS, and require a signature, are subject to the same policies listed for Lumber orders (please see above). Orders that arrive damaged via UPS/USPS, and are not signed for, must be reported damaged within 48 hours of delivery. Responsibility will not be taken by carrier or Excelsior for damaged items due to insufficient space or coverage to protect packages delivered. Excelsior will require photos and descriptions of your concerns in writing prior to issuing a replacement of any damaged products.